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Our Complaint Policy
Updated over a week ago
  1. Our team is committed to providing excellent customer service and resolving customer complaints promptly and fairly. We strive to ensure that all customer issues are addressed in a timely and satisfactory manner.

  2. All customer complaints should be submitted in writing or by email. Include as much detail as possible to help us quickly address your complaint.

  3. Upon receipt of a complaint, we will acknowledge receipt within 7 business days. We will provide an update on our progress in resolving the complaint within 14 business days of the initial acknowledgement.

  4. We will investigate the complaint and, if necessary, contact you for more information. We may contact other parties involved in the complaint, if necessary.

  5. We will work diligently to resolve the complaint within 30 business days of initial receipt. If we are unable to resolve the complaint within this time frame, we will provide an explanation and timeline for resolution.

  6. We will make every effort to resolve the complaint in a timely and satisfactory manner. If, however, the complaint cannot be resolved, we will provide a full explanation of our decision in writing. If a customer is not satisfied with the resolution of their complaint, they may escalate their complaint.

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